Privacy Policy
At The 32 Collective (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website the32collective.co or engage with our creative services. We comply with the General Data Protection Regulation (GDPR) and other applicable European privacy laws.
If you have any questions about this policy or how we handle your data, please contact us at va@the32collective.co.
1. Information We Collect
We collect personal and non-personal information in the following ways:
a) Information You Provide
●Name, email address, phone number, and company details when you contact us or request services
●Project information or creative briefs you share with us
●Newsletter sign-up details (name, email, preferences)
●Any correspondence, feedback, or forms submitted through our website
b) Information Collected Automatically
●IP address, browser type, device type, and operating system
●Pages viewed, session duration, and referring URLs
●Cookies and tracking technologies used for analytics, functionality, and performance
2. How We Use Your Information
We use your information to:
●Provide and manage our creative, production, and content services
●Respond to your inquiries and communicate project updates
●Send newsletters, insights, and marketing messages (only with your consent)
●Improve website experience and analyse engagement
●Fulfil legal or contractual obligations
●Prevent misuse, fraud, or security threats
We never sell your personal data.
3. Legal Basis for Processing
Under GDPR, our legal bases for processing include:
●Consent: when you opt in to communications or submit personal details voluntarily
●Contractual necessity: when we need data to deliver requested services
●Legitimate interests: for improving operations, analytics, or marketing within legal bounds
●Legal obligation: when required to comply with law or regulatory authorities
4. Sharing and Disclosure
We may share your information with:
●Trusted service providers (hosting, analytics, CRM, or email tools) who process data securely on our behalf
●Professional advisers such as accountants or legal representatives where necessary
●Authorities if required by law or to protect our legal rights
●Successors or acquirers in case of business restructuring or transfer
All third parties are bound by confidentiality and data protection agreements.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience, remember preferences, and gather analytics.
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy (available on our website).
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations.
When no longer needed, data is securely deleted or anonymised.
7. Data Security
We use appropriate administrative, technical, and physical measures to protect your personal data.
While no system is completely secure, we take all reasonable steps to minimise risk.
8. International Data Transfers
Your data may be transferred and stored on servers located within the European Economic Area (EEA) or, where necessary, outside the EEA under legally approved safeguards such as Standard Contractual Clauses (SCCs) to ensure equivalent data protection.
9. Your Rights Under GDPR
As an EU or EEA resident, you have the right to:
●Access the personal data we hold about you
●Request correction or deletion of your data
●Restrict or object to processing
●Withdraw consent at any time
●Request data portability
●File a complaint with your local Data Protection Authority (DPA)
To exercise any of these rights, contact us at va@the32collective.co.
10. Children’s Privacy
Our website and services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us to have it removed.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
We encourage you to check this page regularly. The date at the top indicates the latest revision.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
The 32 Collective
Email: va@the32collective.co
Website: https://www.the32collective.co